FAQs

Have a question?

FAQs

We all have unique questions, but here are some that are frequently asked.

    ABOUT KEAN HEALTH

  • Who is Kean Health?

  • Who can take a Kean Health test?

  • What can I learn from Kean Health Products?

  • Where can I purchase Kean Health Products?

  • Are you FDA-approved?

  • LEARN

  • What can I learn from Kean Health Products?

  • What is my gut microbiome?

  • Does my microbiome change over time?

  • How often should I retest?

  • PRODUCT INFORMATION

  • What is included in my kit?

  • ORDERING A KIT

  • How do I order a kit?

  • What payment methods are available?

  • Can I use my insurance to pay for both services?

  • KIT ACTIVATION

  • How do I activate my kit?

  • Where can I find my barcode?

  • I forgot to activate my kit before I sent my sample to the lab. What should I do?

  • Where can I find help to activate my kit?

  • Do I need to complete the questionnaire when I activate my kit?

  • SAMPLE COLLECTION

  • How do I collect my samples?

  • When should I collect my sample?

  • How do I return my sample?

  • How soon should I send in my sample?

  • SHIPPING & DELIVERY

  • Can you ship to an international location?

  • How do I ship my sample back?

  • How do I check my order status?

  • CANCELLATION & RETURNS

  • What is your Refund Policy?

  • How do I cancel my order?

  • YOUR RESULTS

  • What is included in the report?

  • How will I receive my results?

  • Why are my results different than I expected?

  • When will my results be ready?

  • Will antibiotics affect my results?

  • Will taking probiotics affect my results?

  • Will medication affect my results?

  • Will a recent colonoscopy, colon cleanse or enema affect my results?

  • Will my menstrual cycle affect my results?

  • CUSTOMER SUPPORT

  • How do I contact a customer service representative?

  • How do I create an account?

  • What can I do if I forgot my password?

  • How do I close my account?

  • What should I do if I mess up my sample collection?

  • What can I do if I swap my kit with someone else’s?

  • Can I use the Gut test for my pet?

  • PRIVACY

  • How does Kean Health use personal information?

  • What is considered personal information?

  • How is my personal information protected?

  • Will my information I provide be shared with third parties?

  • GIFTING

  • Give the gift of Kean Health!

  • PARTNERSHIP & CAREERS

  • Are you a content creator or influencer who would like to work with Kean Health?

  • We are very fun to work with, interested?